These Terms And Conditions (‘The Terms’) Govern the Users (“You” Or “Your”) Use of the website elenaacosmetics.Com . Please read them carefully as they affect your rights and Liabilities under Law. You must agree to these Terms in order to access and use the website. If you have any Queries regarding these Terms Then Please contact us.
AGREEMENT
By using the website you agree to be bound by these Terms. AMENDMENTS We reserve the right to: Update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website.
It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such an announcement.
If you do not wish to accept the new Terms you should not continue to use the website.
If you continue to use the Website after the date on which the change comes into effect, your use of the website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.
REGISTRATION
You warrant that the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. The products purchased on this site are not for resale and they are for private and domestic use only. You will notify us immediately of any changes to the personal information by e-mailing our customer service representatives at: e-mail address:
PROTECTING YOUR SECURITY
You are responsible for the protection of your username and password. we are not responsible for losses suffered when someone else uses your username and password. You must notify us immediately at elenaacosmetics.com. If you believe, your account is being used without your consent.
COMPLIANCE
The website may only be used for Lawful purposes and in a Lawful Manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree that in using the Website you will not: Upload or transmit through the website any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which Is defamatory, offensive or of an obscene character:
(Ii) Use the website which would result In damage to the name Elenaa Cosmetics
(Iii) Use The website for criminal, fraudulent, or Illegal Activity or in any manner which would cause harm or distress to any third party, or access or use the accounts of other users. We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are accurate. We have made reasonable efforts to display the appearance/colour/texture/finish of our goods as accurately as possible.
However, you acknowledge and accept that there may be minor differences between the actual goods and the way that they appear on our website. For example, the colour tone and size may differ.
ORDERS
You must ensure that your order and any other information you supply to us is correct and you must promptly update us If there are any changes. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time.
You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the website. The conclusion of a contract between you and us will take place when we dispatch the goods to you or commence the services. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorized access to any data provided by you when accessing or ordering from the Website.
You will assume the risk for the products once they have been delivered to the delivery address that you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.
We do not allow drop-shipping. Images are for illustration purposes only. If you are sent an item and it is held at the local sorting office as delivery company have attempted and failed to deliver (for any reason such as but not limited to the address being inaccessible, you not being in to sign for the goods etc) it is your responsibility to collect it from said sorting office. Any items that aren't collected are returned back to us may be charged with the additional cost of the shipping. Elenaacosmetics accepts no responsibility for transport delays or circumstances outside of our control causing late delivery. Delivery will be to the address advised in your order. We will only deliver to the address provided at checkout.
PRICE AND PAYMENT
All prices shown are inclusive of VAT (only where applicable - see below) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you. Any Orders Placed by you will be treated as An offer To purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the website. The contract between you and us is formed when We send You an email dispatch confirmation. The Conclusion of a contract between you and us will take place when we debit your credit, debit card account or dispatch the goods to you, Whichever Is the later. We will file any orders that are accepted by us. Payments can be made via debit or credit card. We are not responsible for your card issuer or bank charging you as a result of our Processing Of Your Credit/Debit Card Payment in Accordance With Your Order.
You Confirm That The Credit/Debit Card Used Is Yours. If Fraudulent Activity is suspected, we have the right To cancel your order. In some cases, if Fraudulent activity is suspected, you may be contacted via E-Mail From
Your order will not be processed until You Have Confirmed that The Activity on your account is not Fraudulent. The Products sold on the Website are not for re-sale or distribution. We reserve the right to cancel orders and/or Suspend accounts where we believe products are being ordered in breach of this provision.
CANCELLATIONS, RETURNS AND REFUNDS
You May Receive A Refund For An Item If The Product Is Unsatisfactory Due To Faulty Packaging Or If The Product Is Defective. Please Note That We cannot Accept Returns on simply unwanted Goods Due To The Nature Of Products that We Sell. It Is Your Responsibility To choose The correct Product. Exchanges can Be made For Unopened and undamaged products But Please Note That It Is Your Responsibility To Pay For The Delivery Charges To Exchange The Product. Products Which Have Been Opened, used or Damaged Will Not Be Accepted for Return or Refund Due To the nature of The products we sell.
If you cancel your order before it has been dispatched and you have already paid for the goods, then you will receive a full refund. If You cancel your order after it has been despatched, we can not issue a refund until we receive The order back And checked, In this case You Will Receive A Refund Minus Delivery Charges. We Are Not Responsible for Adverse Effects of Products that are sold from The Website. It is your own responsibility to choose the correct Products for your skin and we cannot be held Responsible. To Return a Product, You must email a returns request Via e-mail to
You Will Receive A reply which contains Instructions For returns, a returns authorisation number and the address where you must send your Item To. You will Be responsible for the cost of returning The Product To us. The Term “Full Refund” Does not include Delivery Costs. You Must Return the Product In suitable Packaging to ensure that it Reaches Us In Good Condition. ElenaaCosmetics Are Not Responsible for the Loss of Returned Items During Delivery. It Is your Responsibility To Return The Items Via A Secure Delivery Service. If There Is A Problem With Your Order, you must Notify us Within Two Working Days Of Receiving The Parcel. You Need To Keep All Original Packaging Since You May Be Asked To Send Us Images Of The Goods That You Have Received.